Returns & Exchanges

Truly Painless, Hassle-free Returns.

100% Satisfaction.

Guaranteed.

While we hope that you are always satisfied with your One Theory product hauls, we understand that a return or exchange may be necessary to give you the best experience possible. You have our promise that returns will always be painless and 100% hassle-free. No one likes returns, but we’ve made the process super easy.

Start a Return

Returns

If you’d like to request a return for incorrect, damaged or otherwise faulty items, reach out to our customer care team at customercare@onetheoryusa.com within 7 days of receiving your order for a refund. Refunds will be credited to the original credit card or method of payment.

If you’d like to request a return for any other reason, reach out to our customer care team within 30 days of receiving your order for a refund on the purchase price, minus shipping, handling, gift wrap, and other charges. Refunds will be credited to the original credit card or method of payment.

When you reach out, please include:

  • Your order number in the subject line
  • Reason for return/ exchange
  • If you have received incorrect, damaged, or faulty items, please include photos to help us understand what went wrong.

We’ll work with you to make things right!

Once processed on our end, please allow up to 10 business days for your refund to arrive. Your bank may move faster depending on its own policies.

 

Exchanges/Replacements

If you need to exchange a product for the same item, we’re happy to do it! Just send an email to customercare@onetheoryusa.com and we will provide an exchange authorization.

When you reach out, please include:

  • Your order number in the subject line
  • Reason for exchange
  • If there’s damage to the product, please include photos to help us understand what went wrong.

And you’re done!

Only items purchased on onetheoryusa.com may be accepted for return.  Unfortunately, items purchased from onetheoryusa.com cannot be returned or exchanged at retailers that sell One Theory for People & Planet brand products. *Purchases of gift certificates, clearance, and sale items cannot be returned for a refund. We cannot accept gift returns.